Handle customer support, manage service tickets, log calls, and track SLAs — all from within Tetr BMS with full customer history on screen.
Create, assign, and escalate support tickets with priority levels and status tracking.
Log inbound and outbound calls with outcome notes, linked to the customer record.
See every order, invoice, previous ticket, and call for a customer — before you even say hello.
Define response and resolution time targets and get alerts when SLAs are at risk.
Schedule technician visits, track spare parts used, and close service jobs with sign-off.
Ticket volumes, resolution times, agent performance, and recurring issue analysis.